The Lightspeed reorder workflow depends on your product series. In Retail R-Series, look for Reports → Reorder list. In Retail X-Series, inspect inventory reporting and the Replenishment view, with forecasting features dependent on your plan.
Check which series your store uses before following a tutorial. A reorder point, an R-Series desired level and an X-Series restock level do not mean the same thing.
R-Series: set the point and desired level
The R-Series reorder settings guide distinguishes the threshold for low stock from the desired quantity after replenishment. Set these on the item's Details or Reorder points page, reviewing each location.
Lightspeed's Need calculation considers current stock, incoming transfers, open purchase quantities and relevant box stock or box orders. The guide notes that assemblies are excluded and that negative on-hand quantities are treated as zero for this calculation. Check the source fields before treating a surprising Need value as a software error.
For an illustrative item with five on hand, no incoming stock and a desired level of 20, the gap is 15. If another 12 units are already due, investigate that incoming order before buying the original gap again.
R-Series: run the report and inspect the result
Open Reports → Reorder list. Review the Needed, Reorder point, Desired level and quantity-on-hand information. The Comparison Location option helps you inspect stock at another shop before deciding between a transfer and an external purchase.